Network Engineer L2
Job Description
- Troubleshoot,Configure & Maintain Customer IT Networks encompassing Wireless Controllers, IAPs, Switches, Firewall & NAC Devices ; niche Technologies like SD-WAN,SASE platforms to name a few.Implement configuration changes .
- Customer Engagement over Email vendor portals & Phone for Troubleshooting the reported Network issues & suggesting recommendations based on analysis.
- Vendor Engagement / Escalations over Emails, Vendor Portals and Phone as & when required for as part of the reported Network issue.
- Handling Technical & process escalations to ensure services are met within agreed SLA.
- Escalation Engagement with L3 & L4 for escalated /complex troubleshooting and pending issue
- Creating KB articles for well known issues.
- Automate Tasks & measure their effectiveness.
- Mentor team members on Technical issues.
- Suggest improvements to network performance, capacity & scalability.
- Accomplishing organizational goals by accepting ownership for new requests; explore opportunities to add value to Business.”
Title
Network Engineer L2
No. of Openings
1
Experience
1.5 - 3 years
Location
Remote/Bangalore
Working Days
6
Working Hours
9 hours
Contract Type
Permanent
Joining Date
