Network Engineer L2

Job Description

  • Troubleshoot,Configure & Maintain Customer IT Networks encompassing Wireless Controllers, IAPs, Switches, Firewall & NAC Devices ; niche Technologies like SD-WAN,SASE platforms to name a few.Implement configuration changes .
  • Customer Engagement over Email vendor portals & Phone for Troubleshooting the reported Network issues & suggesting recommendations based on analysis.
  • Vendor Engagement / Escalations over Emails, Vendor Portals and Phone as & when required for as part of the reported Network issue.
  • Handling Technical & process escalations to ensure services are met within agreed SLA.
  • Escalation Engagement with L3 & L4 for escalated /complex troubleshooting and pending issue
  • Creating KB articles for well known issues.
  • Automate Tasks & measure their effectiveness.
  • Mentor team members on Technical issues.
  • Suggest improvements to network performance, capacity & scalability.
  • Accomplishing organizational goals by accepting ownership for new requests; explore opportunities to add value to Business.”

Title

Network Engineer L2

No. of Openings

1

Location

Remote/Bangalore

Working Days

6

Working Hours

9 hours

Contract Type

Permanent

Joining Date

Immediate

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